Return & Exchange Policy

At Valle Verde Laboratories, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your skincare products, we're here to help. Please review the following guidelines regarding returns and exchanges:

1. Eligibility:

- We accept returns and exchanges for products purchased directly from our website within 21 days from the date of delivery.

- To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Initiation Process:

- To initiate a return or exchange, please contact our customer support team through our Contact Us page or by emailing support@stellanteskin.com with your order number and reason for return or exchange.

- Our team will provide you with instructions on how to proceed with your return or exchange, including the return shipping address if applicable.

3. Refunds:

- Once your return is received and inspected, we will process your refund to the original method of payment within 15 working days.

- Please note that shipping fees are non-refundable unless the return is due to an error on our part or a defective product.

4. Exchanges:

- If you would like to exchange your product for a different item, please indicate the desired exchange item in your return request.

- Exchanges are subject to availability. If the requested item is out of stock, we will issue a refund for the returned item instead.

5. Return Shipping:

- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

6. Damaged or Defective Items:

- If you receive a damaged or defective item, please contact our customer support team immediately with photos of the damaged or defective product.

- We will arrange for a replacement or refund, including any applicable return shipping costs.

7. Final Sale Items:

- Certain items may be marked as final sale and are not eligible for return or exchange. Please refer to individual product pages for any applicable final sale terms.

8. Contact Us:

- If you have any further questions or concerns regarding our return and exchange policy, please don't hesitate to contact our customer support team through our Contact Us page or by emailing support@stellanteskin.com.